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Agent

A person who works in the ObservatoriumBPnet Network. He belongs to a registered ObservatoriumBPnet entity. Agents are Work Units.

Agents assume one or many roles defined by the process of work, with some tasks associated. Thus, agents search, analyses or validates projects proposed as study cases

Agreement document

It consists in a document in which they are defined the rules to accept new agents and collaborating entities. It defines the obligations and privileges of members. To belong to ObservatoriumBPnet Network, all new members must agree first this document.

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AtlantisBPnet

A trans-national project supported by INTERREG IIIB Atlantic Space Program, developed from 2005 to 2007, which main objectives were:

  • An Observatory of Good Practice Projects within the Information Society in the Atlantic Space, which showed an inventory of  Best Practices for the development of the Information Society in the European Atlantic Space
  • Compare the evolution of the Information Society in the Atlantic Space with that of other European regions
  • Disseminate information about the development of the Information Society
  • Invite other regions to join the Observatory and stimulate cooperation across regions for the development of the Information Society in the Atlantic Space
  • Reinforce the concept of the Atlantic Space in the development of the Information Society in the European and international context
  • Seek cooperation with other international Observatories

The AtlantisBPnet objectives were developed along five co-related parallel actions.

The AtlantisBPnet partners were:

  • Gobierno de Navarra. Navarra. Spain (http://www.navarra.es)
  • Universidade do Aveiro. Aveiro. Portugal (http://www.
  • Údarás na Gaeltachta. Gaeltach. Ireland.
  • Centre for European Research. Wales.

More information about AtlantisBPnet project

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AtlantisBPnet Method

Set of elements which allow to decide if an Information Society project is a Best Practice, according some analysis parameters.

The Method is composed by:

  • A Data template, to collect general information about the project and its quality from the point of view of  “IS project”. This information is necessary  to analyse the project.
  • A list of evaluation indicators, and a score system associated to those.
  • A process of work, to search, to propose, to analyse and to validate projects as Best Practices.

The Method was initially defined by AtlantisBPnet partners, and it is constantly reviewed and updated with all contributions from all ObservatoriumBPnet members.
To learn more about the Method, please click here

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AtlantisBPnet partners.

Please, see “AtlantisBPnet partners” paragraph on “About the Observatory” section

Best Practice Project

Related to ObservatoriumBPnet, it is a project which has successfully passed the AtlantisBPnet Method.

According the process of work, defined by AtlantisBPnet and taken up by ObservatoriumBPnet, two independent analysts evaluate a case of study  proposed by an Observer. The evaluation depends of a score system associated to a list of indicators.

Only if both analysts obtain a positive evaluation, the project is qualified as Best Practice.

Community

A set of people which share the same objectives and interests on different areas; citizenship (a citizen association, a NGO, a city, a region, a country); education (schools, universities); business; governments, etc.

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Community of practice

This is a notion developed by Etienne Wenger.  It builds on the idea that tacit knowledge is largely social and often held by groups of workers rather than by individual entrepreneurs.

This does not mean that it is transparent and ready accessible to any member of society. 

Indeed it constitutes social practice or routine patterns of behaviour within which knowledge is embedded.  It is within communities and their associated interaction that knowledge is developed and learnt. 

Thus Wenger conceives of working teams as communities which elaborate their work as social practices.  The cornerstone of any community involves shared meaning.  Thus if this commonality of meaning can be promoted and developed it will make knowledge generation more efficient and effective.

Entity

The ObservatoriumBPnet Network Unit. An entity collaborates with the Observatory providing agents to search and evaluate Information Society Projects suitable to be Best Practices according ObservatoriumBPnet’s point of view.

Search entities on the data base

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How are both the analyst and mediator assigned?

The Observatory computing system assigns the analysts and mediator to a project in an automatic way, without Validator and/or the system manager intervenes.

For this, three optional analysts selection criterion has been defined:

  • The analyst is expert on the same subject that the project (government, business,,,)
  • Two analysts must be from different regions.
  • Both the observer and analysts are from different entities.

In any moment, the system manager, according ObservatoriumBPnet membership, can select one or more options.

How can I participate into the ObservatoriumBPnet network?

Particular people can’t be registered individually on the ObservatoriumBPnet, they must belong to a collaborating entity. So, first you have to know if your institution still joined to the Observatory Network. You can findt it in our entities’ data base

If your institution is still included on the ObservatoriumBPnet data base, please, contact with you Head Office in order to register you as new agent.

In other case, if your institution is not registered, please, contact with you Head Office to register your institution as new collaborating entity.

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How can I register my institution as collaborating entity?

Every institution must be linked to a Node. When an institution wants to join into the collaboration network, it has to contact with a Node of the Observatory.  The Node will request next information:

  • Name of the Institution.
  • Address
  • Region
  • Country
  • Web site
  • Contact email (general)
  • Contact manager email (Person who will manage all activities related to  ObservatoriumBPnet)
  • Logo
  • Collaboration type: (Collaborating entity/ Main Node).
  • A brief description about the entity, objectives, activity.

This information is saved on the entities’ data base, and it will be shown when people search your organization on the Observatory.

Also, the new entity have to subscribe with the Node an agreement document, showing minimum obligations and privileges of the entity with the collaboration network, related to agents contribution and tasks to be developed.

The entity manager will receive an email from the Node, approving information. From this moment, the entity will be able to register new agents and participate in the collaboration network.

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Information Society Project

According AtlantisBPnet, it consists of every initiative focused over the Promotion and Development of a particular community, based on a technologic platform (in general, an electronic platform), which guarantees that community’s access to Information and Communication, through many services and/or contents, stimulating new ways of working based on networking.

Innovation

All scientific advances and technological innovations are bound up with tacit knowledge.  They rely on accumulated skills and practices or habits, implanted in individuals and institutions.

Innovation tends to involve linking intuition with tacit skills, rather than involving logical deduction or rational deliberation. Innovation also demands flexibility, and this flexibility must involve flattening hierarchical systems.

A new concept brought for deliberation to a democratic committee will not work.  It is sometimes argued that the best scenario for scrutiny of innovation is the market, partly since the market does not oblige everyone to agree on everything before a decision can be made.

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Into the Private Area, can agents access to all information about the projects?

While a project is opened, that is while it is being analysed, only the agents involved in the analysis of the project are able to access to it. For each project, any role access to specific areas (observer, analyst, mediation) in order  to develop their tasks.
The access rules are defined by a permission system.

When a project is still closed (that is, its analysis has finished) the project is opened to all collaborating agents.

Knowledge

There has been a tendency for economic theory to assume that the individual operates as a rational being, and that the individual always knows now what is in her best interest. 

There is a profound difference between information and knowledge. 

Information is data to which some meaning has been attributed, whereas knowledge is the product of information use.  Whereas we can exchange information, we cannot exchange knowledge. 

This means that knowledge is tacit in nature – we have it but we don’t know that we have it and we are not able to express our having it.  That is, knowledge is not accessible. Tacit knowledge means knowing how rather than knowing that. 

This leads to Polyani’s dictum that ‘…we can know more than we can tell’. Furthermore, where information is limited in the sense that it is fixed and given, neither skills nor knowledge are limited, largely because of how new knowledge constantly emerges from ‘learning by doing’.  This has implications for the notion of ‘scarcity’ in Economics. Knowledge depends on preconceptions and prior cognitive frameworks which cannot be established simply through reason or fact.

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Networking

An open collaborate environment, where people and/or institutions share own information and generate knowledge through interactions among all members.

New ways of working

There has been a tendency for the division of labour to be based on differentiated skills.  Indeed the principles of ‘scientific management’ developed by Taylor – also referred to as Fordism – have tended to try and split activities into those which can be undertaken by individual workers, separated from the rest of her colleagues. In this way management rather than labour controlled and dictated each step of the labour process. 

However, if knowledge becomes the centre of the production universe, and if knowledge is generated within communities of practice, then it becomes necessary to change working relationships in order to maximise the generation of knowledge.

 This means paying particular attention to workflows and team working and devising ways in which the new technology can promote new ways of working based on these principles.  Again this demands a flattening of hierarchies and the willingness to consider multi-skilling, at least to the point of understanding the work associated with different skills.

Node

The ObservatoriumBPnet Administration Unit. All entities take part on the Observatory must belong to a Node. The Node assures the sustainability of the Observatory.

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ObservatoriumBPnet

Observatory of Information Society Best Practices.
It is an instrument to obtain, analyse and share information about projects focused over the promotion of Information Society in many areas (Education, Government, Business, Health, Citizenship and Telecommunication Infrastructure) in different regions around the world in a systematic way, through a common Method for identifying and analysing Best Practices, constantly updated with all contributions from all members of the Observatory.

More information about ObservatoriumBPnet

Partnership formation

In recent years a systems-based approach to innovation policy has been popular. Technical change and innovation occurs within local, regional, national etc. systems which are dynamic and complex, and involve many different actors and institutions.  

 In exploiting the potential of such systems, and to raise the quantity and efficiency of innovative activities, there must be a focus on the highly interdependent links between the many ‘innovation actors’- universities, research centres and industrial firms, investors, technology transfer professionals, national and regional policy-makers, trade associations, chambers of commerce etc. 

At the heart of these ideas is the notion of organisational innovation which recognises the need for organisations to adapt their structures to meet the needs, both of the new technologies and also the new ways of working.  It flows over into new organisational forms of management aimed at increasing productivity, competitiveness and profit making. 

In this respect they accommodate the need for flexibility and flat operational structures. They also involve tightening the structure of the system by creating partnerships. 

Evidently this involves moving away from thinking in terms of an economy based on public and private sectors and the associated development of public-private partnerships, the outsourcing of activities from the public to the private sector etc. 

Among the best known of these kinds of partnerships is the Triple Helix involving the public sector, the private sector and the University. Read more about Triple Helix Partnerships

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Reflexive learning

Reflexive learning involves obliging the learner to question ‘why are things done the way are?’, and to consider alternative ways of doing things. This relates to learning by doing which involves asking such questions while being involved in work related contexts.

Case of Study

An Information Society project able becoming a Best Practice according ObservatoriumBPnet. The case of study will be analysed according the AtlantisBPnet Method, through a process work .

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Triple Helix

Among the best known of these kinds of partnerships is the Triple Helix involving the public sector, the private sector and the University.

The fundamental principle of such conceptions is the networking of people sharing information and generating knowledge across boundary lines.  They sometimes retain sectoral boundaries or they may cross them in striving to speed up the development of new products.

The public sector may provide a favourable setting for innovation, i.e. legislation, subsidies, grants, etc. It may additionally lead innovation in the region laying overall long-term development plans; identifying, together with other partners, new regional development niches, depending on the regions economic, social and industrial standing.

They become the sight for incubator development and are integrated with science parks and similar development projects.  In a sense it strives to transform a public body into a commercial entity.

The private sector contributes with is dynamism, its knowledge of the market and its capital to start innovative ideas. Additionally, this sector easily adapts its structures and working means to the changing needs of the market to increase productivity and competitiveness.

Finally, the University is transformed into the ‘Entrepreneurial University’ within which there is integration between the advancement and capitalisation of knowledge, with university technology transfer capability becoming part of the regional development strategy. 

Virtual Collaborative Network

The structure of ObservatoriumBPnet work environment, that is, how are the Observatory’s members connected in order to detect, analyse and validate Best Practices Projects.

The network is based on Internet, and connects all agents from all public/private entities belonging to ObservatoriumBPnet.

This network serves to support the process work proposed by AtlantisBPnet in an automatic way, without supervision of any person.

The network serves also to connect all agents from all public/private entities belonging to ObservatoriumBPnet, to share their partial thinks and different points of view in order to improve the AtlantisBPnet Methodology.

The network has three management levels:

The collaboration network is managed by a central server, placed in the Navarre Node.

To read more about the virtual collaborative Network, please go to About the Observatory

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Who are the current partners?

To obtain a complete list of current Nodes and collaborating entities, please see “Collaboration Network” paragraph on “The Method section

As well, you can search a specific entity on our data base.

What are the parameters to analyse a project, according the AtlantisBPnet Method?

Please, go to “The Method” section.

What do Nodes or collaborating entities compromise?

Both collaborating entities and Nodes assume different privileges and obligations. All rules are gathered in the agreement document.

Who does it assign the specific roles to agents and how are they registered?

Every agent must belong to a collaborating entity. This entity assigns one or more tasks to agent.

When an agent is registered, the Observatory assigns it automatically a code, and sends a warning message to the entity. When the collaborating entity confirms the data agent, this can access to private area and start to work.

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Why is the Method reliable?

The AtlantisBPnet Method bases its quality in many features:

  • The Method analyses projects focused over Information Society promotion and development, independently of its own particular circumstances: application field, total funding, funds sources (private/public funds), etc, but bearing in mind socio-economic and cultural circumstances of the targeted community.
  • Initially, the Method came up after a large discussion among AtlantisBPnet partners about an Information Society Project definition and valid parameters to evaluate an Information Society project.
  • At present, the Method is constantly reviewed an updated with all contributions from all network membership, which develop their activity in different Information Society fields: government, education, business, etc.
  • According the process of work, a double evaluation by two independent analysts and their agreement about if a project is a Best Practice, provides a quality guarantee. And the other hand, the process of work is managed by a computing system; any particular person intervenes in analysis process, providing an additional reliability guarantee.

Read more about the process of work

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What is the Private Area about?

The Private Area is divided in three parts:

  1. Documentation
    It gathers the guide work, the letter of agreement and other documents.
  2. My Profile
    It is a personal agent folder. It saves all projects information in which the agent is involved with specific roles. In every case, according the role, the agent will develop different tasks.
  3. Management
    Restricted area, enabled only for manager.

Work Process.

Please, see “The Work Process” paragraph on “The Method” section.

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Work Process Roles.

The work process has defined for roles: observer, analyst, mediator and validator.

  • Observer
    The Observer searches for projects in a number of ways including contacting local and regional agencies, project promoters, Internet searches, etc.  If it identifies a potential Best Practices, it will present the project to the Observatory registering the project into the Private area and filling the Data template of the project.
  • Analyst
    It applies a list of evaluation indicators defined by the AtlantisBPnet Method, and scores the project. If the project has more than minimum score demanded by the Method, the analyst will consider the project as Best Practice.
    A project is analysed by two independent analysts. A project will be qualified as Best Practices only if both analysts agree in their evaluation (both evaluations are positives).
  • Mediator
    If both analysts don’t agree about evaluations, the project is submitted to a Mediator. It opens a discussion area for analysts and itself in order to try agree about the final evaluation of the project.
    In this discussion area, either analysts or mediator can detect if there isn’t enough information to analyse the project, or involved agents can share additional information, etc.
    Finally, they (analysts and Mediator) must agree if the project is Best Practice. In other case, the project is rejected.
  • Validator
    When a project passes both evaluations from analysts, or Mediation phase, the Validator surveys the project process analyses. If it is OK, the Validator validates the project as Best Practice.

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